Privacy Policy FAQ:

Here are answers to common questions about how we handle your personal information.

What personal information do you collect when I visit your site?

When you visit patchpanel.ca, we automatically collect information about your device, such as your web browser, IP address, time zone, and some installed cookies. Additionally, we track the pages you view, the websites or search terms that referred you, and how you interact with our site.

How do you collect device information?

We use cookies, log files, web beacons, tags, and pixels to collect device information. These technologies help us understand how you browse the site and improve your experience. For more details on cookies, visit http://www.allaboutcookies.org.

What personal information do you collect when I make a purchase?

We collect your name, billing and shipping address, payment details (like credit card numbers), email address, and phone number when you make a purchase or attempt to do so.

How do you use my personal information?

We use your information to fulfill orders, communicate with you, screen for fraud, and provide you with product or service updates, in line with your preferences.

Do you share my personal information?

Yes, we share your information with third parties like Shopify (to power our store), Google Analytics (to understand site usage), Google Advertising, Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement. We may also share it to comply with legal requests or to protect our rights.

How can I opt out of targeted advertising?

You can opt out using these links: Facebook (https://www.facebook.com/settings/?tab=ads), Google (https://www.google.com/settings/ads/anonymous), Bing (https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads), or via the Digital Advertising Alliance’s portal at http://optout.aboutads.info/.

What are my rights as a European resident?

You have the right to access, correct, update, or delete your personal information. To exercise these rights, contact us at info@patchpanel.ca.

How long do you keep my data?

We retain order information for our records unless you request its deletion.

Do you change your privacy practices?

Yes, we may update our privacy policy to reflect operational, legal, or regulatory changes. Check back periodically for updates.

How do I contact you with privacy concerns?

You can email us at info@patchpanel.ca or write to us at PatchPanel, WMI Sports Ltd., 730 The Kingsway, unit 8, Peterborough ON K9J6W6, Canada.

Will you sell my data?

We do not sell your data, and we think that’s a terrible thing to do.