Returns and Exchanges FAQ

We are humans, and we like to keep the process simple. If you have a problem, let us know and we will do our best to help.

What is your return policy for patches?

We offer a 30-day return policy on all retail (pre-made) patches, as long as they are returned in their original packaging. Please note, we cannot refund shipping costs.

What if my patch arrives damaged or has a blemish?

If your patch has a blemish or was damaged during shipping, contact us immediately with photos of the issue. We will replace it at no cost to you, including shipping fees.

Can I return a custom patch?

Custom patches are non-refundable. However, if there is an error on our part, we will make it right. Contact us with photos of the issue, and we will expedite a no-cost replacement.

What happens if my order is lost?

Orders placed with a tracked shipping option will be replaced at no cost if they are lost.

How are return requests reviewed?

We are human, and we aim to treat every situation with understanding. While we have clear policies, we evaluate all return requests on a case-by-case basis. If you have concerns, do not hesitate to reach out.

How do I contact you for a return or exchange?

You can use the chat box in the bottom-right corner of our website to leave us a message. Include details about your issue, as well as a way to contact you (phone number or email). If you would prefer a phone call, you can also request a callback via the chat box.

Anything else I should know?

We are committed to making things right and ensuring your experience with PatchPanel is positive. If you have any questions or concerns, we are here to help.