PatchPanel | Shipping and Delivery Information

Effective 1/7/2024

Enhanced Shippping Protection

We are pleased to introduce our Enhanced Shipping Protection on all orders at no additional cost to you. Here’s how it works:

Lost Packages: If your package shows no tracking updates for 10 business days, we will replace it at no cost.
Damaged Packages: If your package is damaged during shipping, we will replace it immediately upon receipt of photos showing the damaged products.
Stolen Packages: If your package is marked as delivered but has not been received, we will replace it immediately. This policy is limited to one replacement per customer.
Rush Production: All replacement orders are given priority and will ship within 2 business days.

At PatchPanel, we take shipping seriously (but not too seriously). Here’s the lowdown on the shipping services we offer: