Shipping Information

At PatchPanel, we take shipping seriously (but not too seriously). Here’s the lowdown on the shipping services we offer:

DHL eCommerce (USA Only)

Our super affordable option for shipping to the USA. Expect delivery within 7-14 business days, giving you peace of mind that your order is on its way without breaking the bank.

UPS Economy (USA Only)

Our super affordable option for shipping to the USA. Expect delivery within 4-6 business days, giving you peace of mind that your order is on its way without breaking the bank.

USPS (USA Only)

USPS orders are dropped directly into the U.S. mail stream saving time on customs and sorting. Enjoy deeply discounted prices, and delivery times ranging from 4-10 days.

DHL Express

When you need your package delivered quickly without paying a fortune, DHL Express is your go-to. It’s our lowest-cost express option, getting your package there in just 1-4 business days.

FedEx Express

Need it there in a flash? FedEx Express delivers in just 1-3 business days. Perfect for those moments when speed is key.

Uni Uni (Canada Only)

For deliveries in major metropolitan areas, this last mile carrier gives you an amazon-line high speed delivery at a fraction of the cost of normal courier shipping.

ICS (Canada Only)

A courier service similar to Purolator, Fedex or UPS that delivers to MOST addresses across Canada in 1-7 days. 

FedEx Ground (Canada Only)

A great choice for Canadian deliveries, FedEx Ground gets your package to its destination in 2-7 business days. Dependable and straightforward.

Purolator (Canada Only)

Delivers to MOST Canadian addresses, Purolator gets your package to its destination in 1-7 business days. Dependable and straightforward.

Letter Mail (Canada Only)

Ideal for lightweight items that don’t need a box, Letter Mail delivers in 2-5 business days. However, please note that this option does not include tracking, or insurance—perfect for when you’re okay with a bit of mystery.

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Important Note:

We’re not here to profit from your shipping costs. The rates you see are the discounted prices our carriers offer us due to our shipping volumes. There are no markups, just honest pricing. After all, shipping should be straightforward!

Effective January 7, 2024

We are pleased to introduce our Enhanced Shipping Protection on all orders at no additional cost to you. Here’s how it works:

• Lost Packages: If your package shows no tracking updates for 10 business days, we will replace it at no cost.

• Damaged Packages: If your package is damaged during shipping, we will replace it immediately upon receipt of photos showing the damaged products.

• Stolen Packages: If your package is marked as delivered but has not been received, we will replace it immediately. This policy is limited to one replacement per customer.

Note: In certain cases, we may require an alternative shipping address to send your replacement order.

Rush Production: All replacement orders are given priority and will ship within 2 business days.

If you have any questions or concerns, please get in touch with our support team.